Welcome to the glam report, where we turn the spotlight on the latest in beauty, wellness, and aesthetics, unveiling cutting edge trends, expert insights, and the stories that shape the world of skincare. Get ready to elevate your glow with every episode. I am beyond thrilled to kick off our very first episode with an extraordinary guest. One who truly embodies the essence of excellence in skin care, Courtney Smith. Courtney, thank you so much for being with us today. 

You have gained quite the reputation in the business for achieving fantastic clinical results with your clients, by integrating combo treatments into your practice. We would love to learn more about what you do every day to make such a successful business and to provide such amazing clinical results to your patients. So, I'd love to know what what is it about these combo treatments? Like, how do you think up these amazing combinations for treatments? Thank you so much for having me, Amy. 

I'm so excited to be here. The glacial has been a game changer in my clinic. I'm a solo aesthetician. I do everything from the ground up myself, and the glacial has made it to where I can basically imagine any treatment and make it happen. I can add it on to a HydraFacial. 

I can add it on to a skin pen. I can do it with my clear and brilliant laser. The options are endless. I'm using the body tip. I'm using the regular smooth tip, the microdermabrasion with the gloss treatment. 

You can even divide up and make it even more exfoliation, less exfoliation. So my personalization that I get with these treatments is so dependent on how the skin presents that day, what they're doing, what kind of home care I have them on. The skin is pretty ready to go when they come and see me if they're already my client. I have them conditioned for these bigger treatments. My clients don't necessarily come and see me every 4 to 6 weeks. 

I have them on a really good regimen at home. I have them using exfoliating agents that necessarily most aestheticians wouldn't use. I like to push my treatments a little further, which is why the glacial has been so amazing in my clinic because I'm able to do these peels, do these more advanced procedures, and get the cooling to the skin almost instantly and get the positive benefits with none of the negative. So can you talk a little bit more about just how maybe it was before glacial skin came into your practice? And in those scenarios, where you're saying glacial means so much to that combo treatment, like, what was what was the former? 

How how did that work? Sure. I think the industry was missing something that we didn't even know we were missing. So with using lasers and these more advanced microneedling at depths that are a little bit deeper, the skin's inflammatory process right after you do this is gonna be raised. You're gonna have swelling. 

You're gonna have that inflammation that's inherent with that. We want that fresh blood flow. But when you can then go in with the cooling and instantly negate that, you're getting all the positive without. So my clinic without the glacial, I was still doing these procedures, maybe a little bit less invasive, but when they leave, they're uncomfortable. The clear and brilliant is an uncomfortable laser. 

The moxie is an uncomfortable laser. It's hot. You feel like you did something great, but if you can have the cooling with it, why not do something that's gonna give you the results, make you more comfortable, and enhance the patient satisfaction? So for me, it's been a no brainer. I will include it with the beginning of their facial sometimes with the glide for a couple minutes, and then I include it at the end. 

I would say in my clinic right now, the most that I'm doing is definitely the glide following my more advanced procedures. But if I have someone that comes in with lots of inflammation in their skin from the very first step of even the cleanse and after, I'm incorporating my glacial machine. I love to do a clear and brilliant on the face and then put them under the red light and take my body tips down on their arms to increase the healing and then work on some keratosis pilaris. There's so much involved with skin inflammation. We can talk about this for days days with food and lifestyle and topicals, but I've never seen a device that works at healing the skin from the inside out in such a short period of time that I can combine with other things. 

So I'm obsessed. That's awesome. So I'm just I I have so many questions for you. I could dive, like, to to your point. We could talk about this for days. 

So as a clinician, I think that one of the the obstacles for new clinicians or maybe less experienced clinicians or people that, are working in a practice that have, I always like to call it a recipe. Like, we have clinicians that are so used to just following a recipe. Right? You need, you know, this product for this long, and then you follow it by this product for this long and this facial protocol. How do you get to the point? 

And, like, how do you how does your mastermind think up all of these things that are off script? They're off recipe. Like, you know, I'm gonna do clear and brilliant and then do glide, and I'm gonna do red light, and I'm gonna throw in this product, and then I'm gonna work on care on the keratosis pilaris on the on the, how do you approach this customization? I look at every client that comes in my door as myself. I look at them from head to toe. 

When I start their initial consult, I don't try to project what I see on their skin until they tell me what their insecurities are. And so then I go in if redness is an issue, we'll start from the top and we'll go down. Is it on the decollete? Is it on the shoulders? Is there sun damage? 

Which it inherently is. We're living in South Florida where we get lots of sun here. So it's very rare that I have someone that I can't incorporate the glacial on their arms, on their chest. So I can double dose almost with these other treatments like the LED and do things double at the same time. So I wish I had a better answer. 

My personalization is part of what makes me who I am. Other than looking at them and wanting to give them the best service, I love that I don't have a boss at the end of the day telling me you can do this. You can do that. I'm able to take these products that glacial provides, and the world's my oyster pretty much. I look at the body as where can I give them the inflammation treatment? 

So that's kind of what I just think of. Like, where do I see it? Where do they feel it? And where can I show them what this machine can do on other parts of the body? Yeah. 

There's, you mentioned the body tip now a couple times. Mhmm. And, you know, that's something newer that we've brought, online and have commercialized. And, you know, tell me more about that and just how you're using it, where you see the value in the body tip with your patients. The body tip is so fabulous. 

I love using the body tip on the decollete, so I even will do the full face with the smaller tip. I will switch over to the body tip and do it all over the decollete, and I use the weight of the handpiece to almost do a little bit of a lymphatic drainage. And so I'll push it down. So I'll start on the face, go right underneath, drain everything down the sides. And I find that even with one side of the face, I will get this beautiful snatched look, and I love to show them. 

We'd love to keep it forever. It's a couple days of the snatch look, but the cooling and the inflammation, that stays forever. So the value of providing something that's not short term combined with my more advanced modalities is just something I am very proud to have in my clinic. Yeah. I I think it's amazing all of this customization that you do. 

I think that the the experience that you must provide your clients is like none other. I tried definitely to do, essential oils, and I like to provide a little bit of that spa feeling, but with the results oriented treatment. Mhmm. I'm not a fluffy spa. I think that glacial gives such a great opportunity for different business models to have the FX, where you're really clinically focused on giving a great experience to the client and massaging. 

Whereas, then you have the RX, you can go and do more treatments that you're freezing and getting rid of hyperpigmentation and removing spots that we've never been able to do without lasers in the past. And even then, not everybody's a candidate for lasers based on their fits type, and are they gonna follow the the post care? Whereas glacial, pretty much anybody can do it. I love your holistic approach, the way that you kind of look at the whole body, and we do live in a very inflammatory world. So, what types of things I mean, this may sound very simple to you, but for our listeners, they might not know. 

What exactly does inflammation look like to you? When your clients come in and you're like, I'm gonna treat with the glacial device because you have inflammation, what does that look like to you as a clinician? Sure. I will say there's not very many people that come in that can't be a candidate for my glacial. Inflammation, to me, when I see come in, it's dryness, redness, cracking, irritation. 

It can just be an overall tightness in the skin. If they're not using products that are set up for them, they are stripping their skin. The oils are not there. They think that the stronger the products are, the better the result, and that's just not the case, especially with inflammation. I see a lot of my clients come in, especially my acne ones on kits. 

They're on 4 to 5 different products that are all salicylic or Benzoyl based. You can take some of those active ingredients out, put in a little more hydrating agents, change their diet a little bit, combine it with the inflammation busting power of the glacial, and you have a trifecta of, like, anything I've ever seen. Balancing the gut is just as healthy as us going in and cooling the skin from the inside out. And my success in my clinic with the glacial, I think, is very directly correlated to the full body approach of what are they eating. Are they consuming dairy? 

Are they seeing that non inflamed acne all over the bottom of the chin? So that's what I would say is, like, first sign of inflammation is gonna be the redness, the irritation. But inflammation can be sneaky. Right? It's not just redness. 

So we can see, like, psoriasis, eczema. There's all kinds of different skin issues that will help with the glacial. So it's it's not a one size fits all. Yeah. So I love what you just said. 

I'm gonna grab a pen and write it down. Yeah. It's the inflammation busting power. Do we have your consent to use that quote? You can absolutely use that. 

Because I love it. Like, I think we're gonna weave it into our market. I love it. It's amazing. And, like, I absolutely believe in that. 

I was very excited by this machine. And since I've had it, it literally is running nonstop in my clinic. I I need to hire more people. What inspired you to bring this this technology into your practice? I have been a fan of cryotherapy since I have been an early aesthetician way back in the day with sculpting. 

I love the technology of it, how it's changed over the years. Cooling is something that we've been doing since the beginning. We have our clients' ice. We use ice globes in our treatment, but now we have a way to do it at a deeper, more precision style cooling that's giving results that you can guarantee through our clinical studies that we've seen. So I would recommend it to everybody. 

If you don't have access to 1, find a city that does. Go get 1. If you have inflammation, if you have rosacea, the best thing I can tell you besides getting on a really good regimen and looking at your diet, it's gonna be to fight your inflammation from the inside out with the glacial as a a component. You were talking earlier about just combo treatments, and how you'll combine it with laser treatments. I imagine you've had patients that have done just the laser before you had glacial skin in your practice. 

Can you assuming that's true, can you speak to their perception of the standalone laser treatment as opposed to the standalone laser treatment plus glacial skin post? 100%. This is something that I'm struggling with currently because I've gotten so successful. I have 13 clients that live on Nassau, and they fly me out every 6 weeks with my Clear and Brilliant laser and my carry on and my skin pen. Now instead of flying me out there, they want to make a trip here because the 1 or 2 of them have had the glacial. 

Oh my god. And they are like and I can't fly with my glacial RX to NASA even on the net jet. So so they're coming here because they are all so excited to try the glacial, and I think that's a testament to the heat that you feel. It is a little uncomfortable. And so people are not wanting to do the downtime necessarily with these procedures if they know there's an option of not having it. 

Mhmm. And it's such an easy I don't even give my patients the option of not doing it without the glacial now. This is a treatment. It's together. This is what's gonna be the best results, and pair your results to be the healthiest with what I'm providing for you. 

Yeah. So I don't give them the option. The glacial is included. Okay. I call it the, the laser and chill. 

That's my special right now. Alright. If I really like them, I'll throw a dermaplane in there. But, I mean, even such a simple procedure as doing a a dermaplane bio repeal glacial glide. They are so happy when they leave. 

It's a great combo. Blaze donut, and they are thrilled. And I couldn't be happier either for their skin. So it's just incredible. So to answer your question fully, no. 

I will not ever do it without. They don't wanna do it without. They like the feeling of the glacial. Without. They like the feeling of the glacial. 

With the clear and bright, they do feel a little bit of heat, I would say, but the reduction in is 70 to 80% afterwards. Like, the tiniest bit. So it's it's worth it for sure. Yeah. You have a very strategic approach, and I think that our most successful accounts are the ones that have realized that the clinical outcomes and the patient experience is so much better with the glacial treatments after these lasers and all of these other treatments that they don't really give the patient the option anymore because they know that they're deciding what's best for their patient. 

Absolutely. So it is very strategic. So tell me a little bit more, Courtney, about how you go about deciding, like, which topical products to use for your patients in combination with the glacial treatments, whether it's glacial glide or glacial gloss. I know that you, I I wanna say experiment, but I don't think you're experimenting. I know I think you know exactly what you're doing, but how do you kind of pick and choose what you wanna use? 

So my medical grade lines that I have in my clinic, I have 4 to 5. I'm gonna be bringing 2 new ones on next year, but I take a lot of time. I make sure education is paramount. I need to know that who the people are making these, where is it being made, are the labs safe, or you know, so I'm very particular when I pick it. Obviously, SkinBetter Science is a huge part of my clinic. 

I love it. But base reality is how I treat mainly my acne patients. So with my glacials, I incorporate a ton of the facial hydrocoll mask from Face Reality. Now nothing is, in my opinion, working as well as my glacial products with the gloss. But with the Glide, when I have patients that are acne focused, I find that when I go in with these certain ingredients with the cooling that are more geared towards acne, I get better results sometimes. 

And that's newer for me, because I'm learning as well with, like, pushing the boundaries of what I can infuse into the skin with the cooling. But so far, I've had zero negative effects of anything that I put on the skin. Yeah. That's, that's great information to to learn because, like you, we we use the the glacial skin treatment products, and we get really amazing results. We like, all of our clinics are very happy, but we don't know what we don't know. 

Right? And so if you're treating condition specific things like like what you said, if you're treating an acne client, are they going to get a even better result if you're treating with ingredients that are specifically formulated for acne patients? So that's the stuff that we really wanna learn so that we can share this knowledge with all of our providers and just, like and and continue to, promote different protocols, different products, things like that. I think that the more time the aesthetician spend in the treatment room with the glacial and not being cubby hold into one glide at the end of the treatment, they're gonna see such powerful benefits. So I would encourage people, if you have this machine, play around it. 

Play around your arm. Play on your mom. Play on your your the decollete. Grab a product that you wouldn't normally that's safe. Use a mask that has, you know, the anhydrous activity. 

But it's it's beautiful. You really can't go wrong with almost anything as long as it has that slip. I find that a lot of times, I'll use my post hydrinity restorative mask after a really good procedure, but I'll even incorporate some of the hydrogel sometimes. If it soaks up, I'll put some of that hydrogel on and use that as a as a glide. So I have lots of options. 

Are you using any biocellulose masks? I am. I love the biocellulose. Epicutis and hydrinity are my two favorites right now. I think the quality of the ingredients are just as important as the actual biocellulose mask itself. 

I think that whenever you have a biocellulose mask that's all water, in my head, that's a little confusing to me because I wanna infuse some really good ingredients in the skin, not just sterile water. So I look for the masks that are gonna have a couple more ingredients and really help me dive in more of the exciting things. Yeah. Yeah. Yeah. 

You talked about, a minute ago, about safety Mhmm. And playing around. And I don't think a lot of people look at a lot of other devices and think that there's the freedom to to play around. Absolutely. So I think, to me, I interpret that as your perception, and experience is that glacial skin is really safe and allows you to mix, match, and do the artistic things that you do. 

Can you just talk about that, the safety profile, and just, the ways in which you're doing these combos and just the the safety profile, really, and the effectiveness, at the same time? Sure. Absolutely. I have gone from doing a glacial once to twice a day at the end of my HydraFacials to now incorporating it with every treatment. I've just seen no negative side effects. 

So for me, I feel very safe to use it on every patient, whether it be at the beginning with the peel or the end. I see such a clinical difference in the inflammation that for me, there's no time that's bad. If I had employees, which I I will eventually, I will feel safe leaving this machine with them and saying, go at it. Use all over the body. Play around. 

In fact, that's exactly what I'm gonna do when I get glacialist is put them in and say, listen. Use your use your brain. Use fine. Like, what can you come up with that I can't come up with? But the the sky is the limit, I think, when it comes to postsurgical, especially in the Miami, South Florida area. 

I get people all the time that are looking for lymphatic drainage. Cooling can be just as effective, especially with the weight of that handpiece if it's done in a correct way. So I think that we're gonna see come out, especially with glacial, is people are gonna be doing combo protocols that we now put on the Internet that we can share with other aestheticians. The safety of this, though, is nothing to worry about. You can use this with anything at the beginning, at the end. 

I've had zero issues, and it feels very calm and exciting to all my patients. The first thing they say is, wow, this feels so good. Well, you talked about protocols and and just, maybe putting them out on YouTube or whatever, which kinda I was thinking about another question about, you know, you're doing combos all day every day. It's kinda second nature for you. Yes. 

But for an aesthetician or some or a provider out there that isn't as familiar with combo treatments, and you've talked about this already a little bit, but just how does somebody start to dabble or get into the combo treatments? And is there, also like a revenue component and just how you think about the financial piece of it that that is, that you would recommend, as far as anyone that's wanting to embark on combo treatments? Absolutely. I think it is a obvious statement that when you combine combos, you're gonna be making more money, ideally, if you're charging more. The glacial is something that I've been able to add on and bring such a significant revenue in my practice without feeling like I'm adding on. 

It's the value of when I instill this in my procedure. They don't even ask the cost. I'm tying in with what I'm doing. It's a no brainer for them. I wish I had a specific recipe that I could give to every brand new aesthetician a book that tells you exactly how to do things. 

It's so dependent on the person in front of you. So the best advice I can say is listen to podcasts. Look at the books. Look at the YouTube videos. Yes. 

This is the podcast. You're gonna learn all about how to use your cliche. But as an esthetician, school is not it. You learn it, but that is just the license. You need to go learn from mentors, clinical you know, that's your your your bread and butter. 

Go and utilize who you see and who you find. But combo treatments, if you're working in a derm or a medical spot and you have access to these lasers and the microneedling and these RF machines and you and you have a glacial, use it. Just use it. Talk to your your owner. If they're if it's too expensive, whatever the case is, they need to make it more and tie it in. 

It is a no brainer. It's an instant revenue maker. I don't wanna say I've doubled what I've made since I brought on the glacial, but I'm pretty close to what my revenue last year was. I've doubled it. Wow. 

And that is That's amazing. In 3 months with my glacial. Well, I for the listeners, you are also a record breaking user of the glacial Skin Design. News to me as well. Well, in in that being, we do annual IC Awards. 

And so that's to really award our top providers overall and or maybe just for gloss or glide or whatever it might be. We have a number of different categories, like a lot of award shows, where we reward or award people, these awards. So, we have a new one, which is the, you know, top glacial provider in a month Oh my god. That you have achieved. Oh my goodness. 

What did you do? You did, like, a 100 and 78, I think, in August. 78 patients in a single month. As a solo vesti. World world record. 

I feel very honored. To be honest, I told Amy, I feel like I could have been doing even more in that while, but I do. I'm wondering, like, when? Like I don't know. I don't know. 

I just I'm I'm confused. Like, I don't like, how I'm gonna film a whole day for you guys and just I think it would be super interesting to see, like, the scope of what I do from male to female to knees to tummy tucks, to lymphatic drainage. I would love that. It's just a full gamut, and every day it's different, but there's not one single person I can't use the glacial on. So I'm super interested about the logistics of this because I like, my head is, like, trying to figure out because I used to work as a, like, practice manager in practice. 

Mhmm. And how do you schedule something where you're like, okay. I'm this person's coming in for an acne treatment, acne facial, whatever it might be. But then all of a sudden, like, you you get to work on them, and you're like, oh, I see inflammation here. I see inflammation there. 

Like, how do you schedule that out? And then what does the conversation with the patient look like when they're on your table and and you're you're kinda con consulting on everything that you can do for them? Like, how do you add in those treatments? Sure. I think as a business that has clients that have been coming to me regularly, they now trust me, and they basically just go with what I say. 

But I can see when I get new patients, and that trust is not established. And they're kind of willing to feel, does she have my best interest at heart? Is she just recommending the most expensive thing on her menu? Right. This is something that is affordable enough where they're going to see such significant changes in their skin that if I don't do anything else on them but a 10 minute glide, they will be coming back to me for something else. 

So for me, it's a no brainer. The the practice side can be a little bit I don't wanna say scary with my timing. Right now, since I become a glacial provider, I add on 15 minutes to every single appointment. As I'm getting used to, like, my flow, that extra 15 minutes helps me guarantee that if I upsell them and do the glacial, they they will. That's smart. 

Yeah. So it's just a little bit, and I'm I'm kinda playing around with my timing, but I absolutely could be doing even more. And I I love it. This machine is is incredible. I'm gonna be watching your numbers. 

Okay. I now I feel like the power's on. But I do like it. For me, as a solo to be doing that, I don't think people who have these machines are utilizing them as much as they should be. Especially, I don't have an RF machine. 

I don't have a Morpheus. I don't have a big crazy. I don't have a c o two. I don't have ablative. I think that it's an untapped potential for inflammation busting power. 

So I just hope that people start utilizing it and taking after me and using the body tip and playing with it and seeing those results. Take the before and afters because people will not remember what their skin looked like before. You have to remind them, especially with inflammation. Absolutely. Mhmm. 

So you were meant you were a while ago, you mentioned using the body tip on keratosis pilaris, and we also talked about experimenting. And this is something, that I have been wanting to experiment with myself as a as a clinician. I am so interested to hear about what your results are with the keratosis pilaris. And I'm assuming you're doing the glacial gloss? I am sometimes. 

So depending on the skin, on the back of the arms, you know, you get that little chicken scratch, keratosis pilaris feeling, but a lot of times the skin has been rubbed so raw by someone exfoliating with a washcloth or a loofah or a salicylic body wash at home that when they've come to me, they had this inflammation that may look like they need more exfoliation to me when exactly it's the opposite. So sometimes they are not a candidate for the gloss with the microderm tip. I may be incorporating that prebiotic skin mist, but I may not be necessarily scrubbing the skin with with the the microderm tip. I may go in with a more gentle, like, an ultrasonic skin spatula and then push in some of those products. My favorite for keratosis, Pilaris right now is doing the glacial peel for 10 minutes with the glide, with the body tip. 

I then take it off. If extractions are needed, I'll do a little min minimal ones. And then I go in back with the snow algae mask from glacial, seal it all in for about 5 to 6 more minutes while they're finishing up under the LED light, and then I coat them in a beautiful, beautiful infrared body cream at the end. Nice. And that is what we're doing. 

So is that 2 cycles of glide? It depends. If they if I feel like they have a lot of inflammation or the size of the arm, I will say as well as a big deal. So if I have someone that's itty bitty and they have, like you know, can you see girls that they have that hyper, like, the glue, the substance in the back of the arm, it's stuck, and you cannot get it out. Right. 

But then you also see people that are very overweight, and the inflammation is so present in their body. And those are the people that I really try to hone in on the diet is huge because I can help them outside with the glacial. But that internal inflammation is still going, and we're fighting that constantly. So while the glacial is a great option for them, I'm always trying to correct from the inside out as a a pair to really get the best results. Right. 

Yeah. Fascinating. I am very interested to learn what your favorite combination is. There are lots of them, Amy. My current current favorite treatment in my treatment room is gonna be doing a glacial gloss followed by a skin pen microneedling, followed by another glide for 10 minutes. 

It is incredible. They leave so happy. The collagen plump that we get, the inflammation gone. They are thrilled. They are excited. 

And then I typically will bring them back in a week to 2 weeks for another glide or 2, and they love that. And then I I check on them. I'm saying, how is your post treatment doing? How are you liking your topicals? At this point, they're on vitamin, vitamin c. 

I love a good vitamin c serum in the morning. Tyrosinase inhibitors are grossly undervalued in our industry. We everybody should be on a tyrosinase inhibitor, especially for treating with the glacial freeze and other options. You're doing yourself a disservice if you're not using the products that are gonna give you the best benefit from these machines. So do yourself a favor. 

Find these good topicals that pair well outside the ones that glacial offers and make it your own. I need to go back to your world record. K. My world record, guys. I think it's, like, the only one I've ever broken. 

Your world record, which it's a I mean, you set the bar. Like, the bar is is high. But you've really almost did 200 patients Mhmm. In a month Mhmm. Glacial, specifically. 

Yes. How? Where where did all these people come from? Like, can you tell us a little bit about because that's where my mind goes right away. Like Mhmm. 

Because, you know, a lot of providers are thinking about acquisition. Like, how do I acquire more patients? Blah blah blah blah. Like, how did you do that? I started my clinic about 3 years ago, and I focus on ethics and integrity. 

I treat everyone's skin like I would want someone to treat mine, and that has served me so well. I've had incredible mentors and bosses over the years that have helped mold me in the medical aesthetic industry. Up until I got to South Florida, I've had fabulous, fabulous work environments where I've been valued and treasured, and I learned a lot about how these clients are brought in. How do you keep these clients? And when I got to South Florida, I had a position that was not so great, and that is what prompted me to open my own because this area was lacking a really good aesthetician that was giving clinical results in a setting where they felt valued and not just taking as much money from them as possible. 

And I think that that applies to any city in America or international. People wanna be treated nicely, and they wanna know that you're gonna give them a great result. And if you can provide that and they feel good at the same time, they will always come back. So I have 6 over 600 clients in my books now, so I think I'd already been set up for success with incorporating the glacial. If I was a brand new aesthetician looking to bring as, you know, people in the door or a med spa, I probably would start with my aestheticians going in and trying these devices on each other, but then going out and telling people, bringing in their family, bringing in 3 or 4 people, would you like a glacial glide for free? 

It's 10 minutes. Let me show you on one side of your face. When you do one side of the face and the other side Right. It's, it's it's unbelievable. And so my clients, they trust me, and they they go with what I say. 

And, like, we spoke earlier, a lot of clinics don't have the ability to sell this included. Find a way where they can't say no. This is giving them such a value added on to whatever you're doing, whether it be the HydraFacial or just a simple DuraPlane. This is gonna make those results so much better. So keep those clients coming in by just making them happy, meeting their expectations, and giving them great products like the ones that we use now, like the glacial. 

Do you use this, do you do a glacial glide after every hydrophacial? Almost every single time. Whether I the 1 or 2 times I haven't is because the client was late, or they were not very nice to me. Oh, that was so powerful. I know. 

You know, it doesn't happen often, but she I didn't feel like she was worthy of the Glacial Blinds. She got kicked out. I know. It's not Some people are grumpy. Yeah. 

I yeah. You don't you don't need to learned. Yes. She'll be She's gonna hear that and be like, hey. I got the HydraFacial without the glacial. 

Trust me. But it's so easy to incorporate. When you have a 250 dollar HydraFacial and you add a glide on at the end, that value has now gone to 3.50 in their mind with no questions asked, and it's so easy to do that. And it typically be just 10 minutes. 10 minutes, but they don't feel that it's 10 minutes. 

When you really are going slow and you're intentional with that handpiece and you are giving them that feeling of intentional care, that 10 minutes feels like a lot longer. Yeah. You you you talk about all these different combos, and then you you talked a minute ago about the the gloss skin pen, glide. Mhmm. When you think about the 100 and 100 of people that you've treated with glacial, how like, what's what's that record as far as the amount of time or that you've spent on one single patient using glacial? 

I had a client that came in with massive amounts of psoriasis all over their body, which the plaques, they build up. And so we did a little bit of exfoliation on her. It was all over her elbows. It was on her back. It was on her knees. 

It was just kind of all over the place. So we did 3 solid rounds of glide on each area. Wow. And I told her this was a little outside of what I've done on anybody, but I was willing to try if she was. The results were phenomenal. 

She now comes in every 10 days. We do the glides on her, and this is paired with her topicals that the dermatologist has her on. She now thinks that she doesn't need the topicals anymore. Wow. I'm gonna be posting her pictures later on this month. 

Yeah. It is crazy to think that something a machine did this and not a medication. Mhmm. And we're living in a time where that's possible. And so it's very exciting that we're having people who have these inflammatory conditions at a time that we've never seen it before. 

The histamine in our foods, the everything that we're including, we haven't had that before. Mhmm. So acne is at a rate, an unprecedented rate for adults and for teenagers. And so I'm seeing more acne in my clinic than anything else, and I've never seen anything work as well post extraction as a glacial glide. So I will say for my acne patients, my favorite protocol, this is a little bit more advanced, you guys. 

So if you're a face reality expert, stay tuned. This is a level 2 tip for you. You start with the hydrating enzyme. You're gonna remove it. You're then gonna do your extractions. 

After your extractions, you can then do a quick 10 minute glide. I then go in with the face reality chemical peel and do 1 to 3 passes. You can't use water after you use the peels. So that was my my concern. How can I treat my acne patients after their extractions when you wanna do the peel before, and it's it negates the the benefits? 

So I have found that if I use my hydrating enzyme first, soften the tissue, do the extractions, go in, and then do the glide, and then do my chemical peel, it is It's brilliant. It's brilliant, and it looks incredible. And they don't feel the peel as bad because their skin is a little bit cold from the glide. So it's a win win for everybody. Absolutely. 

So that is a professional tip for poke tip. You know, I do have to share with our listeners the reason why you're sitting in this seat today talking about combo modalities. So, the the glacial skin team had a VIP client that, wanted to get the true glacial skin experience. And so we sent, this VIP client to Courtney. And I think think I believe that he's probably one of the 600 patients on your books now because of the experience that he received at your at your practice. 

So, you know, this customized approach that you do, really, I truly think sets you apart from from a lot of people in this industry because I think that your your clients are really truly feeling that value of being seen as a human being, being seen holistically as a person, knowing that when they're coming to see you, you're treating them and wanting the best outcome for them, whether they want it to be beautification, whether they want it to be keratosis pilaris or or plumping or whatever they're coming to see you for. Like, they know that you're going to give them the result that they want by doing all sorts of different approaches. And I I truly feel like that customization makes your patients feel so special. So this this VIP client who came for the one time glacial skin experience is now probably a a client forever. He has booked a skin pen, and so we'll be doing the glacial glide on him, obviously, after the skin pen. 

So, yeah, he's very excited. I think he is gonna be a glacial lover. Mhmm. Awesome. Wonderful. 

Yeah. So, Courtney, we were talking before we got on here a little bit, and I was, you know, learning, for the first time just some of your really incredible background and experience. And, I think for all the success that you've achieved, and especially with us and Glacial Skin, it's always fun to kinda hear the backstory and just to understand your journey and and where you came from and all that kind of stuff. So would you mind sharing that with us? Absolutely. 

I have a quite a unique journey. I left home at 17 and joined the United States Army. I had my 18th birthday in basic training and my 21st birthday in Afghanistan. Wow. We roasted a goat. 

I got given the hoof. I guess that's a sign of water. So I was there for 15 months and came back to America, decided to go back or go to aesthetician school. My mom was a massage therapist, so I kinda grew up in the spa. I loved that, but I really wanted to go a little bit further. 

I went to esthetician school, got my license, decided I wanted to use my GI bill to go to nursing school. So I then went to 4 years of nursing school in Colorado and wanted to be an injector. Hated it. Hated everything about it and came right back to skin care. So I am very thankful for the extra knowledge of knowing that skin is the body's largest organ. 

It helps you in my clinic daily. So nursing school happened. Fast forward, I decided to go traveling and quit my job in Colorado. I was managing a dermatology clinic with 6 locations from Aspen to Breckenridge. Fabulous job. 

I did it for a while. I decided I was burnt out, needed a break, sold all my stuff, went traveling, decided I was gonna be a scuba diving instructor for Patty. I've been diving since I was a young kid. So I hitched a ride, got went to Bali, went all over the place. I'm out in the Gillies, out in west of Bali. 

And then I ended up in Thailand, January 2020. This is where I was gonna do my professional PADI certification for scuba diving, and COVID happened. So I got locked down on a little island in Thailand called Koh Tao all the way from January to September of 2020. Oh, was this a good thing or a bad thing? It was not a good thing for my skin. 

But it was a great thing for me. I think I missed everything going on here in America, but I found a little puppy on the side of the road while I was there. He was between 8 12 weeks old, had a huge cut in his back, found him, took him to that, and fast forward, he's now here with me in South Florida. His name is Monkey, living his best life. I love it. 

So I've been I've been, an aesthetician. I've been a nurse. I've been a soldier. Now I'm a business owner, and I've been done a little bit of everything. And I feel like all my experiences had shaped me into the person I am now. 

I, probably could have done without the COVID Thailand one, but that was added layer of doggy mama. Right. Absolutely. My sunscreen did not hold up, though. There was no skin better sunscreen for me out there, so I was definitely having to use some off brand stuff for a while. 

But it was amazing. Now I came back here, and I never saw myself opening my own business. I loved working for others. I loved having that mentorship and that guidance. Now having my own, I just feel so like, the sky's the limit. 

And as a aesthetician, being able to own these machines is something in the past that we may not have been able to do. It was the med spas. It was the dermatologists, the doctors. And so now if you have that business acumen, if you take the time to learn your finances, learn how you can acquire your patients, this machine is gonna set people up for success in a way that is unlike any other medical device on the market, in my opinion. Like, are you just frankly, are you seeing any effects of a, you know, some kind of economy shift or some, you know, high inflation, which we know has been the case for a long time now as, you know, years, or just kinda like the paranoia around elections and things like that. 

Are you seeing that from a consumer purchasing standpoint? Like, are you feeling that at all? Not at all. South Florida may be operating a bit differently, but I have not seen any kind of influence in my clinic in the last 4 months, especially since buying the glacial. My numbers have been exponentially different, and they were very consistent up until I got the glacial. 

Now I will say I moved into a storefront at almost the same time I got the glacial. So it's a little bit of both, but I've like I said, I've almost doubled. Mhmm. And so for me to go from a double in my revenue almost overnight with the addition of one machine when I already have 4, that is obviously Yeah. The tie that is bringing it all together. 

Yeah. And, yeah, I have not noticed that. Maybe a little bit with my younger kids as far as how many products they're willing to purchase. Mhmm. With me being their professional, I give them a setting of this is my expectation for you. 

If I'm gonna be doing these advanced treatments, you have to follow my my post care. Whether it's gonna be skin better or whether it's gonna be face reality, whatever fits in their budget, at the end of the day, people are still going to have skin issues. They're still gonna wanna seek help. How you narrate that conversation is gonna feel is gonna help them feel good about the money they're spending in your clinic. They're gonna be spending it some weather. 

Somewhere whether it's at Sephora buying products that are not good for them, whether it's in your clinic, spending a little bit more for precision tailored guidance that is going to handhold them through this skincare journey for them. And I think when you portray it in that light, it doesn't matter what's going on in the economy. It doesn't matter what the elections are. People will find the money to help the largest organ of their skin if they feel cared for and they're seeing results. Yeah. 

And one of the thing that you made me think of as you're talking there, and you referred to some of your clients as kids. Mhmm. And we've had other segments, where we've talked about just the aesthetics industry, kind of the demographics of the industry relative to maybe history and that kind of thing. So, like, when you say that, like, what what is kinda like that age, roughly, of maybe what's the youngest, or what's kind of that group that you're referring to in that in that demographic of particularly age of people that are looking for aesthetic services? Sure. 

I'm seeing at I don't wanna say an alarming rate, but I'm seeing a lot of kids that are that 20 to 27, not necessarily acne prone, but they are looking for advanced corrective procedures when they don't necessarily need some. They just need a really good corrective skin care regimen and inflammation biting tech tech that technology. So if you can get them a HydraFacial that is very customized with the clarifying booster and then go in with a a glacial glide after, they don't need a clear and brilliant when they're that young, unless they have tons of sun damage. I would still rather get them on a prescription, medical grade skin care regimen that I personally tailor for them than just going with these these random random things. I don't have any clients that are not on skin care that I recommend. 

Whether they start off with 1 or 2 when they first start or whether they have the entire skin better lineup by the time they're done. I try to find a happy medium. I don't over give, but there are certain quality things like vitamin c, tyrosinase inhibitor. You need a high quality retinoid on the skin. One that's buffered is gonna give you results much better than a tretinoin on the market. 

And so it's just finding someone that has the knowledge, has the wherewithal the care, and then can tie it together with the technology of these machines in a way that is affordable, but also gonna give the value. Don't think of just the money. It's it's it's not the most important part. Yeah. Well, I mean, I think, you know, we've talked a lot about customization and your approach and strategy to customizing and personalizing your your approach to your patients. 

That isn't only clinical. Right? I mean, that's also okay. This is what I recommend for you, but let's also pair that with what you can afford and start you on a skincare regimen that makes sense for you. It could also mean, like, if you're if you are treating that younger demographic, they may be able to afford 6 products, but are they gonna use 6 products? 

Yes. They may not. So that's all, I think, comes into play with this customization and personalization is how much can you afford? What will you use? What do you need? 

And now let's let's prescribe exactly what we've what is gonna get you results. The quickest too. I my acne patients are so interesting to me. I've worked on as young as 9 before. She was suffering with PCOS at a very early age, and she had lots of facial hair, lots of cystic acne. 

I'm not sure her total background on what was led, but I think there were some comorbidities that were going on, some autoimmune issues. But I have treated as young as 9. I wish I would have had the glacial in my practice when I had her because I think I could have done her so much better than just doing these peels alone. So the young younger group, this is such a great way to get them started on a healthy skin care journey in a way that's not so scary for them. We're not burning your skin. 

We're not going in and causing a lot of issues. So I think that the young kids, they start as young as, you know, now 13. But now I would say my my general area is not just antiaging. I'm not seeing these 40 to 60 year old women every single day like I was before. I'm seeing these younger girls that wanna prevent. 

They don't want inflammation. They don't want bags into their eyes. They want to have that skin tight and taught, and not necessarily just with Botox and fillers. We're more doing that ground up foundation of the skin, and the glacial does all of that. What about men? 

Men. They have skin. We have females have skin. Men have skin. It's the body's largest organ. 

Men love the glacial. I honestly thought that it was gonna be the other way around, because the cold for some people sounds a little scary. This is not an uncomfortable procedure by any means. In fact, within the first 10 seconds, when I put someone on this, whether it be after an advanced procedure or just at the very beginning, wow. This feels so good. 

Always. Always. Ever put anyone to sleep with it. I have put I call people to sleep because if sometimes when I'm doing 2 glides or if they're under the LED light and I'm working, they absolutely all hear that snore. I'm like, okay. 

Here we go. But my favorite thing ever, when I take when I when I feel the way that skin has that almost frozen feel and then it starts to dissipate, and I just watch that beautiful glow disperse. Oh, that donut glow. Glow. The glacial glow. 

I love it. I just really love how you approach all of your clients holistically and you, you it it's very evident that you believe in the fact that inflammation is the root of all disease and all skin issues, and you're treating the root cause of all of these things. So I I just really love your approach, Courtney. No. Thank you so much. 

I am very happy to do what I do, and I can honestly say that in no other time in my aesthetics career do I feel as prepared to work on people's skin in a way that I can really get them the best best value and the best results? Courtney, thank you so much for being with us today. Thank you for, and congratulations for being one of our super users, World record. World record. It's exciting. 

Yeah. Thank you so much for having me. I appreciate incredibly lucky. Learning from you. It's been, it's been great today to to hear about all of your your different combo modalities and how you're using glacial skin in your practice. 

Well, glacial skin is gonna forever have a place in my clinic. I feel very lucky to have it, and I can't wait to see what else I'm gonna do with it in the future. We can't wait either. Thank you so much. Thank you so much, Courtney. 

And that's a wrap for today's episode of the Glam Report. A big thank you to our guests for sharing their expertise and insights. We hope you found today's episode as inspiring and informative as we did. To our amazing listeners out there, thank you so much for tuning in. If you enjoyed this episode, be sure to subscribe, rate, and share it with others who are passionate about wellness, skin care, and learning about industry trends and how to be successful in their aesthetic business. 

Until next time, keep glowing and radiating your best self.